ServiceNow Administrator

Course Objective:

The ServiceNow Administrator course is a comprehensive program designed to equip individuals with the skills and knowledge necessary to excel in administering ServiceNow instances effectively. This industry-led course provides a hands-on learning experience, preparing participants for the challenges of managing ServiceNow implementations in real-world scenarios.

Modules Covered:

Module 1: Introduction
Module 2: ServiceNow Overview
Module 3: List
Module 4: Table & Form Creation
Module 5: Data Dictionary
Module 6: User Administration and Data Security
Module 7: Update Set
Module 8: Import Set
Module 9: Workflow & Flow Designer
Module 10: Service Catalog
Module 11: SLA
Module 12: Notification
Module 13: Final Assessment

Course Objective:

ServiceNow Instance Management: Gain proficiency in configuring and maintaining ServiceNow instances, ensuring optimal performance and alignment with organizational goals.
User and Access Management: Learn to manage user accounts, roles, and permissions effectively, ensuring a secure and streamlined access environment within the ServiceNow ecosystem.
System Monitoring and Reporting: Develop the skills to monitor system health, troubleshoot issues, and generate insightful reports to support informed decision-making within the organization.

What you will learn:

Configuration Management: Understand the fundamentals of ServiceNow instance configuration, covering topics such as forms, lists, and UI policies.
User Access Control: Master user and access management, and permission sets to ensure a secure and compliant ServiceNow environment.
Workflow Design and Automation: Learn to design and implement workflows that automate routine tasks and processes, improving overall organizational efficiency.