Information Technology Infrastructure Library
Information Technology Infrastructure Library
Prioritise skill development and job readiness
CPD-USA Accrediated
Lifetime access to study material
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Course Description:
The ITIL 4 Foundation course is designed to equip professionals with a comprehensive understanding of the Information Technology Infrastructure Library (ITIL) framework, the latest iteration in IT service management. This course serves as an essential foundation for individuals aiming to enhance their skills in managing IT services effectively.
Modules Covered:
Module 1: Introduction
Module 2: Service Management
Module 3: Four Dimensions
Module 4: Service Value System
Module 5: Introduction to 7 Guiding Principles
Module 6: Service Value Chain
Module 7: ITIL Practices
Module 8: Final Assesment
Course Objective:
Understand How IT Works: Learn how IT services and systems function, so you can grasp the basics of how technology supports businesses.
Improve Problem Solving: Gain insights into problem management techniques, enabling you to troubleshoot and resolve problems to keep systems running smoothly.
Boost Team Collaboration: Understand the importance of communication and cooperation, ensuring that everyone involved in IT services is on the same page, leading to more effective and streamlined operations.
What you will learn:
ITIL 4 Fundamentals: Develop a solid foundation by understanding the core concepts, principles, and practices of ITIL 4.
Service Value Chain: Explore the Service Value Chain, a central component of ITIL 4, and learn how to create, deliver, and support IT services in a structured and efficient manner.
Guiding Principles: Delve into the seven guiding principles of ITIL 4, such as focusing on value, designing for experience, and keeping things simple.
ITIL Practices: Acquire a deep understanding of various ITIL practices, including incident management, change enablement, and service desk management.
Certificate of Achievement
Congratulations on your outstanding commitment to learning and skill development! This prestigious certificate stands as a testament to your dedication and hard work, recognized worldwide for your remarkable achievement.
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